Shipping policy

Our main goal is to promote customer's satisfaction. Below are the delivery options that we offer inside and outside UAE. These standard options may change as we strive to improve your online shopping experience with us.

→ Shipping & Delivery inside UAE 

Standard Delivery Shipping Fee
Orders less than AED 250.00 AED 14.00
Orders above AED 250.00

FREE SHIPPING
  • FREE SHIPPING is applied on a single order (1 order ID) that is equal or greater than AED199 excluding the applied voucher, coupon or discount code.
  • NO deliveries during Sundays and UAE Public Holidays.
  • Rate above is applicable per order.

→ Shipping & Delivery Outside UAE

Standard Delivery Shipping Fee
Orders less than AED 499.00 AED 50.00
Orders above AED 499.00

FREE SHIPPING
  • FREE SHIPPING is applied on a single order (1 order ID) that is equal or greater than AED499 excluding the applied voucher, coupon or discount code.
  • NO deliveries during Sundays and Public Holidays.
  • Rate above is applicable per order   

 

Delivery Policy

MARKAL in partnership with our couriers wants to make sure that our customers are satisfied and happy. 

Deliveries inside UAE takes 2-4 business days, while deliveries outside UAE takes 3-10 business days.

We are  devoted to delivering within the time frame mentioned above. However, there are times that you may experience short delays due to unforeseen or unexpected circumstances, customs clearance or if they are not able to contact you in time of delivery.

NOTE: We arrange daily deliveries except for Sundays and UAE Public Holidays.

If you wish to change the address before the shipping process, our customer care will be able to assist you. You may reach us through the following;

 

NOTE: If you received a confirmation email that your order has been handed over to the courier, any request to change the shipping address will no longer be accepted.

 

Tracking your Order

We will send you an email with your tracking order information as soon as we handed over the shipments to our partner courier.