Terms of service

1. Introduction

These Terms & Conditions govern your use of www.markalstore.com, operated by MARKAL PREMIUM OUTLET FZ-LLC, a company established in Dubai, United Arab Emirates, under Trade Licence No. 105136, with its business location at G021, City Centre Me'aisem, Dubai Production City, Dubai, United Arab Emirates (“we”, “us”, or “our”).

By accessing or using this website or placing an order through it, you agree to these Terms & Conditions.

2. Use of Website

By using this website, you confirm that:

You are at least 18 years old or are using the website under the supervision of a parent or legal guardian.
The information you provide when placing an order is accurate and complete.
You will not use the website for fraudulent, unlawful, or unauthorized purposes.
You will not attempt to interfere with the security or proper operation of the website.

3. Products & Availability

We aim to ensure that product descriptions, images, prices, and availability displayed on our website are accurate and up to date.

However:

Product availability may change without notice.
Products are subject to stock availability.
We may update or discontinue products where necessary.
Product colors may appear slightly different depending on your device or screen settings.

If an item becomes unavailable after an order has been placed, we will contact you and arrange an appropriate cancellation or refund for the unavailable item.

4. Product Authenticity

All products sold through www.markalstore.com are authentic and sourced through suppliers and distribution channels we consider reliable.

We do not knowingly sell counterfeit or imitation products.

MARKAL Premium Outlet operates as an independent retailer and, unless expressly stated otherwise, is not affiliated with, sponsored by, or endorsed by the brands displayed on the website.

Brand names, trademarks, and logos remain the property of their respective owners.

5. Pricing & Payments

Prices displayed on the website are shown in AED, unless otherwise stated.
The price applicable to an order is the price displayed and confirmed during checkout, subject to correction of obvious errors where permitted by applicable law.
Discounts, vouchers, and promotional offers may be subject to additional conditions.
Payments are processed through the payment methods made available during checkout.
We do not directly store complete payment-card information where payments are processed by third-party payment providers.

6. Orders & Acceptance

After placing an order, you will receive an order confirmation using the contact information provided during checkout.

Orders remain subject to product availability, payment authorization, delivery availability, and verification of order information.

We may cancel an order where reasonably necessary, including where:

An item is unavailable.
Payment cannot be authorized or processed.
Incorrect or incomplete delivery information has been provided.
A duplicate order has been placed.
We reasonably suspect fraudulent or unauthorized activity.
An obvious pricing or product-information error has occurred.

If we cancel an order after payment has been successfully collected, any applicable refund will be processed in accordance with our Returns, Refunds & Exchanges Policy.

7. Shipping & Delivery

Orders are shipped in accordance with our Shipping & Delivery Policy.

For UAE orders, the estimated delivery period is 2–4 business days, subject to the terms stated in our Shipping & Delivery Policy.

Delivery times are estimates and may occasionally be affected by public holidays, courier delays, unsuccessful delivery attempts, incorrect customer information, or circumstances outside our reasonable control.

Customers are responsible for providing an accurate delivery address and contact information when placing an order.

8. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are governed by our Returns, Refunds & Exchanges Policy.

Eligible items may be returned within 14 days from the successful delivery date, subject to the eligibility conditions and exclusions stated in that policy.

Certain products may not be eligible for return for hygiene, health, or product-integrity reasons.

Nothing in these Terms & Conditions is intended to limit any mandatory rights available to consumers under applicable UAE law.

9. Intellectual Property

Website content created or owned by MARKAL Premium Outlet, including original text, graphics, logos, website design, and other materials, may not be copied, reproduced, distributed, or used without authorization, except where permitted by law.

Third-party trademarks, brand names, logos, and product materials remain the property of their respective owners.

10. Limitation of Liability

To the extent permitted by applicable law, MARKAL Premium Outlet will not be responsible for indirect or consequential losses resulting from misuse of the website or circumstances outside our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable UAE law.

11. Privacy

Your use of this website is also subject to our Privacy Policy, which explains how personal information is collected, used, stored, and handled.

12. Electronic Communications

By placing an order or contacting us electronically, you consent to receiving communications relating to your order, account, delivery, returns, refunds, and customer-service requests by email, telephone, SMS, WhatsApp, or other contact methods you provide.

Marketing communications will be handled in accordance with applicable law and our Privacy Policy.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services, policies, or legal requirements.

The version displayed on the website at the time of your transaction will apply to that transaction unless applicable law requires otherwise.

14. Governing Law

These Terms & Conditions are governed by the applicable laws of the United Arab Emirates.

Any disputes will be subject to the jurisdiction of the competent courts and authorities in the United Arab Emirates, unless otherwise required by applicable law.